Letter from GP Partners

Coronavirus Emergency Response and Practice Resilience at Paxton

Since March we have made a number of changes to how the practice operates in order to reduce the risk of transmitting the coronavirus to our patients and our staff.

We would like to thank everybody for being understanding and working with us through this challenging time.

Although the number of COVID-19 infections and deaths has fortunately now decreased in London, we will continue to minimise the number of patients attending the practice to try and avoid any possible virus transmission.

For medical problems we will continue to first assess everybody on the telephone, via video call or via the website and we will only arrange face to face consultations for those patients who absolutely need it.

It is unlikely that the walk and wait clinic will re-open for the foreseeable future. However, we are pleased to offer the telephone advice line for on the day access to medical advice between 8 and 10 am every day.

Throughout the crisis, our nurses have continued to provide face to face consultations e.g. for dressings, childhood immunisations and other injections. Since 15th June they have restarted smear clinics and are also now providing chronic disease clinics through a mixture of telephone consultations and then arranging to see patients where necessary.

The practice is still open from 8am till 7pm but we made the decision to have the front doors closed to reduce footfall in the practice. Where possible we would like to ask all patients to make enquiries via the website or on the telephone and not in person.

If you have been told to attend for an appointment, or you need to collect paperwork, then please press the entry phone buzzer and speak to a Receptionist who can allow you in.

If you have been told to attend the practice for an appointment we advise that:

  • You attend on time and not early for your appointment.
  • Please come alone, or if it is a child then with only one carer.
  • Please wear a face covering
  • Please try and minimise the number of bags with you.

The clinician that you see will be wearing a face mask, apron and gloves. The room that you are seen in will be cleaned between every patient.

Thank you for continuing to work with us.

Dr Stephen Miller

Dr Wendy Firman

Dr Malcolm Artley

Dr Latha Pathmanathan

Dr Alex Mackay

Dr Faddy Hardo