Appointment System

For details on how to book an appointment, please visit Appointments

Please visit Clinics and Services for information on the clinics we offer.

Patients Running Late for an Appointment

Our clinicians make every effort to run as close to booked appointment times as possible. In return we ask patients to be on time for their appointments to ensure the smooth running of our clinics for both staff and patients.

Late for a booked face to face appointment

If you are late the following will apply:

  • Up to 10 minutes late – you will be seen, but may have to wait quite some time if the clinician has already called in the next patient.
  • 10-20 minutes late – the receptionist will speak to the clinician to see if you can be seen within the same clinic session. You could be seen at the end of the clinic so there could be a long wait. If this is not possible, you will be asked to re-book your appointment.
  • More than 20 minutes late – the receptionist will ask you to re-book your appointment.

Missed a booked telephone appointment

If the clinician has failed to reach you after two attempts, a message will normally be left asking you to re-book your appointment

Home visits

If you are housebound and need to see a doctor, please call the Telephone Advice Line on 020 8670 6878, between 08:00 and 10:00 and select the option to speak to a doctor. If it is after 10:00, please talk to our receptionists on the same number.

Cancelling an Appointment

Please visit Cancel an Appointment